Return Policy

We strive to deliver high-quality products. To ensure a smooth return or refund process, please carefully follow the guidelines below:

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🎥 Unboxing Video Requirement (Mandatory)

To be eligible for any return, replacement, or refund, customers must record a 360-degree unboxing video of the parcel.

The video must:

* Start before opening the package (showing the sealed parcel clearly)
* Be recorded in one continuous shot (no cuts, pauses, or edits)
* Clearly show the entire unpacking process and product condition
* Capture all sides of the package (360-degree view)

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⚠️ Important:

* Claims without a proper unboxing video will not be accepted under any circumstances.
* This policy helps us verify damages, missing items, or incorrect products fairly.

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📦 Eligibility for Returns/Refunds

* Wrong item received
* Damaged or defective product
* Missing items in the package

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⏳ Claim Timeframe
All claims must be raised within 24 hours of delivery.

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📩 How to Raise a Claim
Please contact us with:

* Your order number
* The unboxing video proof
* A brief description of the issue

📧 Email: itsaboutherjewels@gmail.com
📱 WhatsApp: +91 70032 53269

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Thank you for your understanding and cooperation 💛
– Team Itsabouther